“It has long been an axiom of mine that the little things are infinitely the most important.”
–Sir Arthur Conan Doyle
I’ve been known to get things wrong before, especially when it comes to travel bookings. Booking my flight home for Christmas, I purchased it so fast I didn’t realise my return journey to London included an unintentional 12-hour (and not to mention, overnight) layover in Chicago. I’ll be leaving Richmond on a Monday night, arriving in Chicago at 9pm, departing at 9am the next morning and not getting back to London until 10.45pm Tuesday night.
Epic fail. Epic travel fail.
But as it turns out, my flight to the States today also included another unexpected twist. My itinerary with American Airlines was to start off with a quick jaunt north to Manchester, from where I would catch a flight to Chicago and then on to my final stop, Wichita, Kansas. An AA representative had a quick look at my schedule, though, before saying, “Oh, no, that couldn’t be with us. We don’t fly to Manchester.” A brief dart of panic shot through me. I’d been anticipating this–a stopover in Manchester before an international flight just seemed too weird–and I had my Please-Have-Pity-On-Me sob story all ready for use at a moment’s notice: “But you don’t understand, I have to get on this flight. My sister just had surgery…brain surgery…and my brother’s meeting me in Kansas…Kansas!”
The script wasn’t needed, after all. “You need to go to Terminal 5, Miss,” the woman explained. “You’re flying to Manchester with British Airways.”
I’m what? I wanted to ask, but I knew better than to question this little stroke of luck. I might as well have been picking up the Ford Taurus rental car I’d hypothetically scheduled and been told a Lexus was waiting for me outside. I’m not well-acquainted with upgrades when it comes to the world of travel, so as I walked down the jet bridge, where there stood freshly-pressed stacks of the Daily Mail, the Independent, and Financial Times–all complimentary, of course–I knew I was in new territory.
That’s also when I realised life is all about the little things. When it comes to flying, I’m more accustomed to the business plans of budget airlines, whereby they strip you down to nothing but a body. Don’t get me wrong, the insanely low base fares are well-worth the inherent demoralisation (recent bookings have involved a $14 flight to Sardinia, Italy, and a $20 flight to Porto, Portugal–thank you, RyanAir), but what these fares don’t include are the $10 administrative fee, the baggage fees, the online check-in fees, the extra transport to London’s less prominent airports, and they certainly don’t include free copies of the UK’s finest publications, nor other more important incidentals involving nourishment. There have even been rumors concerning RyanAir and a potential charge for using the toilet, which seems like they’re just asking for a lawsuit.
But on my unexpectedly lovely ride in luxury this morning, I was amazed at how nice it was to have all those small touches again–the newspapers, the leather seats, and the built-in headrests that seem to welcome you in like an old friend–and then, as if that wasn’t enough, the pilot came on once we were in the air and said, “We are pleased to be serving you a hot baguette with tea or coffee this morning.”
Could it get any better? On one of those 40-minute flights that seems to begin preparing for landing before it’s even taken off? And as I sat there, sipping on hot coffee, a little plastic cup of orange juice, and tucking into a baguette filled with warm tomatoes and bacon, I thought of how nice it was to feel like a human being again, not just a body filling a seat, and how the simplest gestures bring such a smile to your face.
The little things can go a long way, can’t they?